Shipping Policy

Shipping Methods

HiPo Parts Garage offers a variety of shipping options in order to help meet the desired delivery times at an affordable our customers.  A variety of shipping methods are offered on each order based on the customers provided shipping address.  HiPo Parts reserves the right to change or upgrade services to another service that provides equal quality and/or faster delivery times to increase the service to the customer and maintain the efficiency our order processing system.  Customers are not charged for any additional costs associated with these changes nor are they refunded any difference between the shipping paid vs actual shipping cost, if the change in service results in the same or a shorter delivery time.

At the request of our customers, our site offers First Class Mail (FCM) shipping options for both domestic and international orders.  FCM does not include insurance and does not have a guaranteed delivery time.  While an estimate of the delivery time may be provided, the USPS and their partners do not guarantee delivery within that stated time.  In some cases, domestic FCM can take over 30 days to arrive.  For International orders, the delivery time of this service may exceed 90 days.  For these reasons, we do not recommend using the First Class Mail options. The delivery times for these services has increased significantly over the past few years.  We strongly suggest using Priority Mail service (or Priority Mail Express) which is much more reliable and includes insurance for your shipment.         

Shipping Quotes

Our website receives real time shipping quotes from UPS and from the United States Post Office.  These rates are generated by their systems, not ours.  They do not guarantee the quotes provided, so we cannot do so either.  While these quotes are generally correct, their systems are known to provide incorrect shipping costs.  If a customer selects a shipping quote and pays that amount and that amount does not cover the actual costs of the service selected, HiPo Parts may, at their discretion, move the shipment to the most comparable service that is inline with the amount of shipping paid by the customer.     

Order Processing Time

Our normal order fill/ship time is approximately 1 business day.  We process all orders in the order in which they were received.   Please note that on certain days of the week (Monday) and times of year (holiday seasons) we may have higher than normal sales volume, during which time processing and shipping orders may take 2 or more business days.  In addition, larger or more complicated orders as well as custom orders and special requests may also require longer processing time.   We do our best to fill orders in a fast efficient manner.  If you need a package shipped faster, please contact us BEFORE placing an order to confirm that we can meet your requirements. 

Order Fulfillment

HiPo Parts Garage does their best to maintain accurate products and inventory levels on their website.  In the event that an item is unavailable or out of stock, HiPo Parts Garage may, at it's discretion, cancel that item or the entire order and provide a corresponding refund for those items.  HiPo Parts Garage also reserves the right to cancel and and provide refund for any individual items or entire orders at their discretion, for any reason.  In the case of partial order cancellations, HiPo Parts will determine the correct shipping of the remaining items and determine if any difference needs to be refunded.  If the removal of any items from an order does not change the shipping cost of the balance of the order, then no shipping will be refunded.     

Order Handling Fees

Orders may be assessed a handling fee that is built into the shipping and handling charges of the order.  Customers of our site agree to those charges at the time of purchase.  These fees cover the cost of packaging supplies, materials, and labor in processing orders.  These fees are non-refundable once the order has been processed.

International Orders - Responsibility for Customs Charges & Shipping Fees

Clients are responsible for any customs charges and shipping fees incurred.  Be advised that any order not picked up from Customs, the Post Office, or any other carrier, WILL NOT BE REFUNDED.  This also applies to items refused or returned. Customers will be responsible to pay for all costs incurred as well as costs to reship items that are returned.

HiPo Parts Garage will always indicate the accurate wholesale value of the products when filling out customs forms.  Please do not ask us to list it as "gift" or at a reduced price. We honestly and accurately fill out customs forms as required by law.

Package Insurance & Lost or Stolen Orders (after delivery)

Package insurance is not offered for all shipping services.  If insurance is not stated with the shipping option, then it is not offered. Customers who select services without insurance assume responsibility for lost or stolen packages.  We are not responsible for any orders lost or stolen after delivery.  HiPo Parts recommends that customers select either USPS Priority Mail or a UPS service, which both include package insurance. Customers who select services such as First Class Mail (and First Class International packages) have no insurance protection and the customer assumes all responsibility and liability for any loss or damage of their order.  In the case of any loss, such claims should be taken up with your local postal service or parcel carrier.  In the event of loss or damage, HiPo Parts will assist with claims for customers who selected a service with insurance.   

Damaged, Defective, and Incorrect Items

If you receive an item that was damaged in transit, that has an obvious defect, or that is not the item you purchased, you should immediately contact us, via email, explaining the problem, with photos that clearly show the problem.  Customers are expected to retain all shipping materials including the package and the packaging material until the matter is resolved.  These materials may be necessary for claims or for the return of the product.  Once we have assessed the problem, we will make a determination on how the issue will be resolved.  Prompt and proper reporting of these problems is key to resolving them in a timely manner.  Customers are responsible for denied insurance claims, or denied returns as a result of not fulfilling these requirements.  Buyer is responsible to return any incorrect items before any errors are corrected.  HiPo Parts reserves the right to cancel and refund any items that are damaged, missing from an order, or shipped in error.

Order Cancellations and Arrival Times

ALL ORDERS ONCE PROCESSED ARE FINAL.  If we have already processed and/or shipped out the order, it cannot be canceled.  Orders received, but not yet processed, are subject to a $5 cancellation fee.  If you are not sure which product(s) to order, contact us before placing the order.  If we have not yet processed your order, it may be revised or canceled by phone only.  Email requests to change or cancel orders are not acceptable notification.  Shipments marked undeliverable, incorrect address, or refused by the customer, that are returned to HiPo Parts, will only be reshipped only after the customer has provided payment to reship the order.  We may, at our discretion, charge a 40% restock fee and cancel any order for packages that are received in said manner if the customer does not provide funds for return shipping within 10 calendar days of notification of the returned package.      

For orders shipping to the US: Please allow 10 days for delivery. While the all of the shipping services quote approximate times, there is no guarantee that packages will be delivered in that time.  Once the order has left our offices we have no control over the carrier’s delivery system.  All US orders are shipped out with delivery confirmation or tracking information.  High value orders may require a signature upon receipt.  

For International Orders: Please allow 30 days for delivery. However, there is no guarantee of delivery time within that period.  Once the order has left our offices we have no control over the postal delivery system.  All orders are shipped out with a Customs ID number than may be used to locate your package with YOUR country’s Customs Agency.  This only works if the Customs Agency has properly recorded the package in their system upon receipt.  Long Customs delays are very common.  There is nothing we can do to speed that up.  Please be patient. 

Keep in mind that HiPo Parts does not control the package carrier services or customs agencies (this is even more apparent in the case of International Orders). Once the order has been processed and shipped out in a timely manner, it is up to the respective carrier delivery services to deliver the item.  HiPo Parts is not responsible for lost or damaged items due to carrier negligence.

Shipping Addresses

Customers are responsible to provide correctly formatted and accurate shipping address information.  US orders shipped via the US Post Office will be address verified by our shipping system using the US Post Office address verification system to ensure the fastest delivery.  International customers should confirm their shipping address with their country's postal service.  Many countries have on line tools to confirm shipping addresses.  Addresses that do not match the receiving countries format requirements and/or are missing information will often result in VERY long delays.  In some cases, customs will return your shipment if even the slightest detail is incorrect.  HiPo Parts does not check international addresses for accuracy. 

Customers are responsible for providing an accurate address in the correct format.  Customers are responsible for all costs associated with orders returned, including reshipment fees, when the return is due to an address error, failure to arrange delivery or pick up an order from the shipping company, failure to sign for a package, as well as other reasons that result in the order being returned by the shipping company.  Customers are required to communicate with the shipping service provider and/or Customs as needed to assist in the delivery of packages.    

US customers can confirm their shipping address here: US Address Check

UK customers can confirm their shipping address here: UK Address Check

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. We'll also may pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You must communicate with us and request a prepaid return label.  If approved, a label will be sent to you to return your item(s).  If a return label is not requested or received but not used, we do not reimburse any shipping costs.  Customers who use their own postage for their return accept full responsibility for the return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button or you may contact us by phone at 1-989-448-4640 to obtain an RMA number.  We'll notify you via e-mail of your refund once we've received and processed the returned item.  Eligible returns will be assigned an RMA number. Without an RMA number, you will not be able to make an exchange or return! RETURNS MADE WITHOUT A VALID RMA ARE NOT ELIGIBLE FOR A REFUND OR EXCHANGE and will only be returned at the buyer’s expense.  All items should be repackaged for shipping in a new box with sufficient packaging materials and shipped with insurance and tracking.  The RMA number must be clearly printed on the outside of the package!  HiPo Parts is not responsible for items that or lost or damaged in transit during a return!  Please be sure to protect your return with new packaging, insurance, and package tracking!  All items must be returned within 30 days to receive a refund/credit.  Items received after 30 days will not be accepted.

ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE.  We review each return package individually upon receipt and reserve the right refuse the return or to charge a higher restocking fee of up to 50% if goods are not carefully packed for return or if they do not meet the condition requirements.   Refunds are processed upon receipt of the product and DO NOT include any shipping/handling costs.